Our office hours are:

9:00am to 5:30pm Monday - Friday (Not including Bank Holidays)

Internet Sales Dept and Customer Services:

Contact Form

Address:
Tribal UK Ltd
Unit 47
White Lodge Business Park,
Hall Road,
Norwich, NR4 6DG

Registered in the UK, Company Number: 4712680

Product Descriptions and Images

The majority of the products we display have a list of their main features, due to the nature of the products it is not possible to list their complete specification, errors may occur and will be corrected as soon as they are identified. Full product specification is usually available from the relevant manufacturers web site or brochure. Images where shown are representations of the products offered and are largely sourced from the manufacturer. Colours and styles may differ from those of the actual product supplied due to image quality or availability.

Prices

All prices are in £ sterling and include VAT at the current rate. Prices may change without notice. We reserve the right, in the event of a pricing error, to make adjustments to the product price whether or not an order confirmation has been issued. We will always offer you the option of a complete refund or alternative product if available.

Payment

Payment can be made by Visa, Master Card, Delta or Maestro via our secure payment provider Barclays ePDQ or on our Buy Now Pay Later credit scheme provided by Creation Consumer Finance Limited.

All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery.

As all of our orders come direct from the manufacturer and orders have to be placed with them, your order will only be placed once we have received payment (usually 24 hours for credit/debit cards) or signed Buy Now Pay Later documentation.

Order Methods

Order are only accepted via the Internet a telephone number is provided for enquiries and customer support only. This helps us to keep costs to a minimum and therefore maintain the cheapest possible prices for you.

Documentation

All customers placing an order will be provided with order confirmations and invoices electronically. This allows us to keep our product prices as low as possible. Please contact us if you suspect your documentation to be incorrect and we will rectify it.

Availability

All products supplied by Tribal UK Ltd are delivered direct from the manufacturer. In the unlikely event of an item you have ordered not being in stock, we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order.

Security

We take every precaution to protect your information both online and offline.

We believe that secure electronic privacy is crucial for the ongoing success of the Internet as a service, commercial, and entertainment medium. Your privacy is our concern.

Your credit card details are verified by Barclays ePDQ secure gateway. This means that we at Tribal UK do not see your credit card details at all.

We constantly review and update our security procedures.

Finance (Buy Now Pay Later)

Our finance partner is Creation Consumer Finance Limited who offer a range of flexible repayment options designed to make your purchase more affordable.

Please note delivery times for orders placed on this payment option are from receipt of returned application forms.

Delivery

All products are delivered free of charge within Mainland UK*.

*Flamerite fires will incurr an extra delivery charge in certain parts of Scotland please call for a quote.

In most cases the manufacturer or agent of the manufacturer will contact you to arrange a convenient delivery date.

All delivery dates are approximate and are not guaranteed.

Returns

Details of our returns procedure can be found in our returns policy.

Extended Warranties

Details of our Extended Warranty terms and conditions can be found here.

Contact Form

Address:
Tribal UK Ltd
Unit 47
White Lodge Business Park,
Hall Road,
Norwich, NR4 6DG

Tel: 01603 251108
Fax: 07092 026535