PRODUCT REPLACEMENT PLAN

We can identify all too well with the inconvenience of having to find the cash for a replacement. Now, with the product replacement plan provided by Domestic & General, you can enjoy the peace of mind that your domestic goods and gadgets (up to the value of £200) are in safe hands.

WHY CHOOSE DOMESTIC & GENERAL

Domestic & General has been protecting people's possessions for over 50 years. They started out with black & white televisions; now they look after almost every household appliance, from washing machines to widescreen TVs. Domestic & General are the UK’s leading appliance protection specialists, protecting over 7.5 million appliances throughout the UK.

Domestic & General have been our chosen warranty provider for our customers for over 25 years.

WHAT’S INCLUDED?

Provided by appliance repair specialist Domestic & General, you can enjoy protection on most product lines sold up to the value of £200, including MP3 players, radios, GPS systems, cameras, microwave ovens, vacuum cleaners and much, much more.

Benefits:

•    Protection against mechanical breakdown

•    Access to a 24-hour customer care team, 365 days a year

•    A brand new replacement if we replace yours

In case of breakdown

•    Call Domestic & General’s 24 hour customer care team on 08444 810 500 and their friendly customer service advisors will be happy to help you. When you call, please have your agreement number and a pen available.

•    The advisor will give you a referral number which you’ll then need to quote when you contact us in order to  arrange the collection of your existing product and delivery of your replacement product.

WHAT’S NOT INCLUDED?

Terms and conditions apply. The key ones are:

•    Delivery or installation charges where a replacement product is provided;

•    Costs you may incur to dispose of your original product;

•    Loss or theft;

•    Malicious damage;

•    Cosmetic damage;

•    Damage caused by accident.

YOUR RIGHT TO CHANGE YOUR MIND/CANCELLATIONS

You may cancel the plan at any time before the end of your manufacturer’s (parts and labour) guarantee period and receive a full refund, unless your equipment has already been replaced or written-off.

You may cancel the plan at any time after the end of your manufacturer’s (parts and labour) guarantee period to, and we will refund a proportion of your plan fee relating to the remaining full months outstanding, unless your equipment has already been repaired, replaced or written-off.

For full information concerning Your right to change your mind/ cancellations please click here   for full terms and conditions.

OTHER PROVIDERS

You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of subsequent insurance premiums.

WHEN CAN I BUY A PLAN?

If you decide not to buy the plan when you buy your equipment, any quote we give you in writing will be available on the same terms and conditions for a further 30 days. Any offers, such as discounts and vouchers, which are linked to the purchase of the Plan will also remain available for that period. Under this plan, you have the entire period of the manufacturer’s guarantee in which to decide if you want to cancel the plan and receive a full refund. We will also send you a reminder about this right with your plan documentation.

RENEWING YOUR PLAN

At the end of your Plan, no renewal of the plan will be offered.

ESTABLISHED PROVIDER

Domestic & General Services Limited is the provider of the plan. Should Domestic & General Services Limited become unable to meet its obligations under the plan, arrangements have been made to secure the performance of the obligations by Domestic & General Insurance PLC, an insurer authorised and regulated by the Financial Services Authority.

FULL  RIGHTS, BENEFITS AND EXCLUSIONS UNDER THE TERMS OF THIS PLAN

For full terms and conditions of this plan and further information please click here